Our web store returns policy means that if you are not fully happy with the goods you have received, you can return them to us within 7 days of receipt, providing proof of purchase is provided, they are in their original condition and fully resalable. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or that are not in their original condition (e.g. they have been altered or personalized). This does not affect your statutory rights as a consumer. Please make sure all returned items are well packaged, so they do not become damaged in the post. Please make sure all return packages are sent with a tracking, insured service, as we cannot take responsibility for any items lost or damaged during the return process. The above information relates only to returns of goods purchased through the Holland & Holland Website and not any of the physical stores. Please see in store for such information.