Who We Are
Holland & Holland Limited, a company registered in England and Wales
Registration No. 0661140
33 Bruton Street
London W1J 6HH
ICO registration number: Z1346822
Holland & Holland is a business comprised of gun sales and manufacturing, men’s and women’s sporting clothing and shooting grounds in England and Texas.
How we Collect Customer Personal Data
We never buy or sell customer data.
How we use personal data
We use your personal data to complete sales transactions, deliver products or samples to you, notify you of new products, collections or inventory, fulfil customer requests, let you know about events, aftersales services and customer services requests. We will only send you advertising or send direct marketing with your consent as described below, and we will never contact you if you have opted out of direct marketing or exercised your rights as a data subject. (See Data Subject Rights below).
We gather and maintain customer data limited to being able to offer you Holland & Holland products and we keep it only so long as it is relevant to do so according to the purpose we’ve given you for processing.
We may also process personal data for analytics, for example, to measure our effectiveness in serving our clients and offering products and services that are relevant to you. We will anonymise your data for our analytics if reasonably possible.
Where necessary or required we share information with:
- services providers
- business associates
- financial organisations
- other companies in the same group
- police, law enforcement and security organisations
The legal basis for the processing:
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
Holland & Holland may process your Personal Data because:
- We need to perform a contract with you
- If you give us your consent, including opt in to receive marketing communications
- The processing is in our legitimate interests and is compatible with your data subject rights
- For payment processing purposes
Holland & Holland uses the collected data for various purposes:
- To provide and maintain our web-site
- To notify you about changes to our web-site
- To allow you to participate in interactive features of our web-site when you choose to do so
- To provide you with customer support
- To gather analysis or valuable information so that we can improve our web-site
- To monitor the usage of our web-site
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Personal Data and Consent
While using our web-site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may ask you to provide some Personal Data when you purchase products or book a reservation for the Shooting Grounds so that we can provide you with the products or services you have requested. For example we can use your name and address to send you the merchandise you’ve bought.
If you’ve agreed to opt in or sign up we may use your Personal Data to contact you by newsletters, marketing communications and notify you about events that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send, notify us next time you’re in our store or visit our website [URL: Holland&Holland.com/unsubscribe]
We may also collect information about how our website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our web-site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our web-site, to improve and customise our web-site. You can enable or disable location services when you use our web-site at any time, through your device settings.
Tracking Cookies Data
Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our web-site.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our web-site.
Examples of Cookies we use:
- Session Cookies: We use Session Cookies to operate our web-site.
- Preference Cookies: We use Preference Cookies to remember your preferences and various settings
- Security Cookies: We use Security Cookies for security purposes.
Retention of Data
Holland & Holland will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our web-site, or we are legally obligated to retain this data for longer time periods.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.
Disclosure of Data for Business Transaction
Disclosure for Law Enforcement
Under certain circumstances, Holland & Holland may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. law enforcement or a government agency).
Holland & Holland may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Holland & Holland
- To prevent or investigate possible wrongdoing in connection with the web-site
- To protect the personal safety of users of the web-site or the public
- To protect against legal liability
Security of Data
The security of your data is important to us and we review our technology facilities on an ongoing basis to make sure that your data is protected. In addition to our systems we also train our personnel to handle our customers’ personal data in a confidential and discrete manner.
“Do Not Track” Signals
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Holland & Holland will take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
The right to be told what information we process for you
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Holland & Holland relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our web-site (“web-site Providers”), to provide the web-site on our behalf, to perform web-site-related services or to assist us in analysing how our web-site is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party web-site Providers to monitor and analyse the use of our web-site.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our web-site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit http://www.google.com/intl/en/policies/privacy/
Segment is a cloud-based integration and analytics service that tracks and reports on website traffic. We use it to provide data to other destinations, including Google, Facebook, GetVero, Mailchimp, Mandril, Mailjet, as well as our own internal service. For more information on the privacy practices of Segment, please visit https://segment.com/docs/legal/privacy/
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Facebook re-marketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
For more information on the privacy practices of Facebook, by visiting: https://www.facebook.com/privacy/explanation
Pinterest remarketing service is provided by Pinterest Inc.
You can learn more about the privacy practices and policies of Pinterest by visiting: https://about.pinterest.com/en/privacy-policy
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our web-site does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.