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Holland and Holland

Privacy Policy

 

Holland and Holland

Holland & Holland Privacy Policy

Holland & Holland has a long history of discretion and personal privacy since we began our business in 1835.  Privacy has always been fundamental to our relationship with our Clients, including royalty.  Our Clients have relied on us to provide them with the highest quality in guns and outdoor apparel for over 180 years.   Holland & Holland has never lost sight of its commitment to its Clients to treat them with the highest level of respect, deference and discretion, and personal privacy is fundamental to this relationship.  The European Commission has strengthened the ideals of privacy and discretion by revising the EU’s data protection laws under the new General Data Protection Regulation (GDPR).  It is with pleasure that we describe our long-standing commitment to our values and to the new regulation with our Privacy Policy, set out below.

CONTROLLER IDENTITY:

Who We Are

Holland & Holland Limited, a company registered in England and Wales
Registration No. 0661140
33 Bruton Street
London W1J 6HH

ICO registration number:  Z1346822

Contact Us

privacy@holland&holland.com

Global Data Protection Officer

The Global Data Protection Officer:
Anna Pouliou, Paris France
anna.pouliou@Holland & Holland-corp.com

Our Business

Holland & Holland is a business comprised of gun sales and manufacturing, men’s and women’s sporting clothing and shooting grounds in England and Texas.

How we Collect Customer Personal Data

We collect customer personal data in person, via the web, including cookies (see Cookie Policy) and website registration, over the phone, on our proprietary ipad program (the “Holland & Holland Hub”) and through our customer services. We collect Customer Data in our boutiques by asking our customers to provide their details, such as name, address, email and on customer registration cards.  We also collect customer personal data on our e-commerce websites, including payment information so that customers can purchase Holland & Holland products and services.

We never buy or sell customer data.

How we use personal data

We use your personal data to complete sales transactions, deliver products or samples to you, notify you of new products, collections or inventory, fulfil customer requests, let you know about events, aftersales services and customer services requests.  We will only send you advertising or send direct marketing with your consent as described below, and we will never contact you if you have opted out of direct marketing or exercised your rights as a data subject.  (See Data Subject Rights below).

We gather and maintain customer data limited to being able to offer you Holland & Holland products and we keep it only so long as it is relevant to do so according to the purpose we’ve given you for processing.

We may also process personal data for analytics, for example, to measure our effectiveness in serving our clients and offering products and services that are relevant to you.  We will anonymise your data for our analytics if reasonably possible.

Where necessary or required we share information with:

  • employees
  • suppliers
  • services providers
  • business associates
  • financial organisations
  • other companies in the same group
  • police, law enforcement and security organisations

The legal basis for the processing:

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), the legal basis for Holland & Holland to collect and use the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Holland & Holland may process your Personal Data because:

  • We need to perform a contract with you
  • If you give us your consent, including opt in to receive marketing communications
  • The processing is in our legitimate interests and is compatible with your data subject rights
  • For payment processing purposes

Holland & Holland uses the collected data for various purposes:

  • To provide and maintain our web-site
  • To notify you about changes to our web-site
  • To allow you to participate in interactive features of our web-site when you choose to do so
  • To provide you with customer support
  • To gather analysis or valuable information so that we can improve our web-site
  • To monitor the usage of our web-site
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Personal Data and Consent

While using our web-site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may ask you to provide some Personal Data when you purchase products or book a reservation for the Shooting Grounds so that we can provide you with the products or services you have requested. For example we can use your name and address to send you the merchandise you’ve bought.

If you’ve agreed to opt in or sign up we may use your Personal Data to contact you by newsletters, marketing communications and notify you about events  that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send, notify us next time you’re in our store or visit our website [URL: Holland&Holland.com/unsubscribe]

Usage Data

We may also collect information about how our website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our web-site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our web-site, to improve and customise our web-site. You can enable or disable location services when you use our web-site at any time, through your device settings.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our web-site and hold certain information.

Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our web-site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our web-site.

Examples of Cookies we use:

  • Session Cookies: We use Session Cookies to operate our web-site.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings
  • Security Cookies: We use Security Cookies for security purposes.

Retention of Data

Holland & Holland will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Holland & Holland  will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our web-site, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Holland & Holland  will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data for Business Transaction

If Holland & Holland  is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Holland & Holland  may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. law enforcement or a government agency).

Legal Requirements

Holland & Holland  may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Holland & Holland
  • To prevent or investigate possible wrongdoing in connection with the web-site
  • To protect the personal safety of users of the web-site or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us and we review our technology facilities on an ongoing basis to make sure that your data is protected.  In addition to our systems we also train our personnel to handle our customers’ personal data in a confidential and discrete manner.

“Do Not Track” Signals

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Holland & Holland will take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

The right to be told what information we process for you

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

The right to object. You have the right to object to our processing of your Personal Data.

The right of restriction. You have the right to request that we restrict the processing of your personal information.

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent. You also have the right to withdraw your consent at any time where Holland & Holland  relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Web-site Providers

We may employ third party companies and individuals to facilitate our web-site (“web-site Providers”), to provide the web-site on our behalf, to perform web-site-related services or to assist us in analysing how our web-site is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party web-site Providers to monitor and analyse the use of our web-site.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our web-site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the web-site available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit http://www.google.com/intl/en/policies/privacy/

Segment

Segment is a cloud-based integration and analytics service that tracks and reports on website traffic. We use it to provide data to other destinations, including Google, Facebook, GetVero, Mailchimp, Mandril, Mailjet, as well as our own internal service. For more information on the privacy practices of Segment, please visit https://segment.com/docs/legal/privacy/

Behavioural Re-marketing

Holland & Holland  uses remarketing services to advertise on third party websites to you after you visited our web-site. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our web-site.

Google AdWords

Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Facebook

Facebook re-marketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

For more information on the privacy practices of Facebook, by visiting: https://www.facebook.com/privacy/explanation

Pinterest

Pinterest remarketing service is provided by Pinterest Inc.

You can learn more about the privacy practices and policies of Pinterest by visiting: https://about.pinterest.com/en/privacy-policy

Links To Other Sites

Our web-site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our web-site does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our web-site, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.